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RMA Service

Warranty Period

1.Standard products manufactured by EBN are covered by a 2 year global warranty from the shipment date. All of key parts assembled into EBN system products such as Touch Screen, Power Supply/ Power Adapter, and peripherals etc, will be also covered by the standard 2 years of warranty.

2. For LCD panel, battery pack, bezel, and mechanical parts will NOT be covered by standard 2 years of warranty. LCD panel is one year warranty and battery pack is 6 months warranty.

Repair Process

1. EBNs customer should return failure parts to EBN for repair or replacement.

2. It is possible to obtain a replacement (Cross-Shipment) during the first 45 days from the date of shipment, if the products were purchased directly from EBN and the product is DOA(Died-On-Arrival)

3. EBN provides service manual and spare parts price list.

Service Charges

1. IWC(In-Warranty-Case):EBNs customer takes inbound freight expenses , EBN takes outbound freight expense.

2. OOW(Out-Of-Warranty)/NTF/CID(Customer-Induce- Damage)cases: EBNs customer takes inbound and outbound freight.

3. OOW/CID cases, EBN will charge labor cost US$45 per hour and material cost.

4.NTF(No-Trouble-Found) case, EBN will charge labor cost US$ 100 for each product.